Policies

We understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients. In the event 24 hours notice is not given we will try our best to re-book the appointment time. If we are unable to fill the time slot we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session 

We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment. No refunds will be given. 

If you are running late to an appointment we ask that you call us to let us know, otherwise, we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session. 

Clients must be at least 16 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation. 

Please, no children during services. These services require concentration and we ask that there are no distractions in the room. We reserve the right to cancel/reschedule an appointment in the event children are  present and unsupervised in which case our cancellation policy may take effect. Please think of the brow and lash studio like a spa and use the time to relax and unwind! You deserve it! 

A credit card must be on file to hold all appointments, however,  you may pay as you please upon arrival. We strongly suggest pre-booking any fills after your service before leaving to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes. 

We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork, consultation and get settled. We will be able to get started with your service at your scheduled appointment time.

If more than 60% of your lashes are detached it will be considered a new full set of lashes.
2 Week Fills: No more than 40% loss of initial set
3/4 Week Fills: No more than 50% loss of initial set
5+ Weeks: You will need a new full set of lashes. Even if you have lash retention, lashes need maintenance at least once a month to ensure your lashes are happy and healthy. We must remove lashes that are grown out and start fresh.

If you have concerns with a service you received, please contact us within 48 hours. No refunds are offered on services. If you have an allergic reaction to your eyelash extensions, a removal will be offered free of charge.